Repair and Warranty Service
About the Equipment Warranty
The warranty on Leader and Jaguar sewing and embroidery machines is 12 months, regardless of whether they were purchased by an individual or a business.
Warranty repairs are provided free of charge at our service center: Bucuresti, Romania
Strada Varful Inalt nr. 75
013132 Bucuresti, Sector 1
Tel./Fax: +40-21 2323844; +40-21 2323872; +40-21 2329893
Post-warranty service is also available for an additional fee.
Information on Equipment Repair and Maintenance
Repairs (under and out of warranty) are only performed at the service center located at:
Bucuresti, Romania
Strada Varful Inalt nr. 75
013132 Bucuresti, Sector 1
Tel./Fax: +40-21 2323844; +40-21 2323872; +40-21 2329893, Monday-Friday, 9:00 AM - 5:00 PM.
Equipment repairs are not performed on-site. Repair time is approximately 5-15 days, depending on the nature of the malfunction, the number of machines serviced, and the availability of spare parts from the manufacturer.
You can bring the machine in person or send it by courier. If you no longer have the original packaging, the product will be packaged in a way that protects it from mechanical damage during transportation.
You do not need to present a warranty card or invoice for equipment repairs during the warranty period, as verification is performed in the system based on the unique machine identification number (the machine series is indicated on the label on the back).
Warranty Exclusions
- Any modifications to the product without the seller's approval
- Excessive use of the machine (more than 4-5 hours per day)
- Defects caused by mechanical or thermal shock (breakages, scratches, cracks, etc.)
- Liquids or foreign objects entering the machine
The following parts are not covered by the warranty: needle plate, needle, feed dog, pressure plate Foot, bobbin, hook, bobbin, knives, consumables.
If the machine is under warranty, shipping costs are borne by EURO-WIND GROUP S.R.L.; >for machines not under warranty, shipping costs are borne by the buyer.
If spare parts need to be ordered from the manufacturer for repairs, the delivery time for parts is 7-14 days, which is added to the service time.
We only provide service for Leader and Jaguar sewing, embroidery, and overlock machines.
If the customer delays notification of product readiness for more than 30 days, the product is considered abandoned and becomes the property of EURO-WIND GROUP S.R.L. without the right to compensation.
Labor
Mechanical and overlock machines - 126 lei/hour
Defect detection; Housing disassembly; Mechanism cleaning; Mechanism check; Replacement of damaged parts; Adjustment; Lubrication; Motor and pedal check; Functional testing.
Electronic and embroidery machines – 178 lei/hour
Defect detection; Housing disassembly; Mechanism cleaning; Mechanism check; Replacement of damaged parts; Adjustment; Lubrication; Embroidery mode check; Software update; Full testing.
Minimum charging time – 30 minutes.
Service procedure
Please email us at service@euro-wind.ro, and we will contact you. Many problems can be resolved without sending the machine to a service center.
Describe the nature of the problem – sometimes it can be simple issues (threading, changing the needle, bobbin position, etc.).
Send the sewing machine with the necessary accessories for inspection (bobbin, cable, foot control, embroidery frame).
Attach a fabric and thread sample if you are experiencing sewing/embroidery issues.
Send the machine by courier or deliver it in person, describing the problem and providing your contact information.
After detecting the problem, we will ask the customer for the cost of parts and labor (outside the warranty period).
Machines are repaired in the order they are received at the service center.
We strive to repair machines as quickly as possible. Thank you for your understanding!
